Frequently asked questions

You will find all frequently asked questions here. Are you unable to find the answer you are looking for? Our customer service team will be happy to answer your questions!


Tel: +31 513 788 136

Monday to Friday: 9 a.m. - 4 p.m. (CET)

Frequently asked questions

  • Where can I find my frame number? Eye

    See the instructions.

  • My frame number is not recognised. What should I do? Eye

    Enter the frame number that you have and click on ‘Please leave your details'. We will then ask you for more information about your bike so that we can work out which bike you have.

  • Can I still use my cargo bike while I am waiting for further instructions? Eye

    No, we strongly advise you not to use your cargo bike until further notice.

  • Will my cargo bike be repaired or replaced? Eye

    On the website you can enter your frame number for more information about the recall and the next steps.

  • Where can I find more information about the recall? Eye

    We will keep you up to date via the Babboe website and via e-mail, once you have registered your frame number at

  • Who can I contact at Babboe for more information and how? Eye

    You will find our contact details at Contact Babboe.

  • How long will it take before I have a safe cargo bike again? Eye

    Unfortunately, we do not yet know. We will inform you about this as soon as possible via the Babboe website and via e-mail.

  • I have a different cargo bike from the models you have mentioned. What should I do? Eye

    Register your cargo bike at and enter the details requested. We will contact you as soon as possible about the next steps. Until then we advise against using your cargo bike.